- Q: Is CVC a 'Quality Accredited' company, i.e ISO registered?
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A: Yes,
- Q: How do I obtain specific product data-sheets/information?
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A: Just contact our Sales team on 01959 573444, Fax our Sales team on 01959 572172, e-mail sales@crayvalleycomms.co.uk or call in
- Q: Who do I contact for specific product advice?
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A:
- Q: Can I be provided with a product sample, if required?
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A: Yes, Just contact our Sales team on 01959 573444, Fax our Sales team on 01959 572172, e-mail sales@crayvalleycomms.co.uk or call in
- Q: What is the cut off time for goods to go out the same day?
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A: Our cut off time is approx 16.00. But if there is an urgent requirement please phone and discuss with our sales team.
- Q: Will we be informed of New products, special offers etc..
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A: Yes, when you give your e-mail address to us we automatically put you on to our system to receive updates of new products, special prices, stock clearout offers and general information about us at Cray Valley Communications.
- Q: Does Cray Valley offer a warranty?
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A: Yes, Cray Valley offer's a warranty on Pressac Cabling systems, Siemon Products and Nexans. Please phone our sales team for more information.
- Q: What are Cray Valley's hours of business?
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A: We are open between the hours of:
Monday - Friday 08:30 - 17:30
Saturday & Sunday Closed
- Q: What is Cray Valley's returns policy?
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A: We accept returns on faulty goods.
On goods that are incorrectly ordered or no longer required by the customer we will offer a return on non-customised products and a re-stocking charge will apply.
All customised products are non-returnable.
- Q: How to place orders and request quotes
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A: There are many ways in which you can place purchase orders and request quotations.
You could ether; Phone our Sales team on 01959 573444, Fax our Sales team on 01959 572172, e-mail sales@crayvalleycomms.co.uk or call in
- Q: Does Cray Valley offer a Next day, timed, same day or a Saturday delivery service?
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A: Yes, We will offer you a free next day delivery service if your order excedes our minimum (£100). Timed and Saturday AM deliveries are also available and we will charge you on the weight, size etc..
If you require a Same day please phone our sales team for more information. (Prices and availablity on request)
Goods could be distributed as packages or pallets.
- Q: Does Cray Valley accept order collections?
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A: Yes, We offer a collection service. If you need the goods as soon as possible at no extra cost, just let our sales team know that you are going to collect the goods and we will have them ready and packaged for you to collect.
- Q: Does Cray Valley offer a credit account?
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A: Yes, just phone or e-mail our sales team and request an Account Application Form and subject to the usual credit checks, we can have your account set up in just a few hours.
- Q: Does Cray Valley accept credit/debit cards?
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A: Yes, we accept all Major credit cards including MasterCard, Maestro, Visa, Visa Electron, Solo & JCB.
